The most common reason this happens is that you have two accounts.
For example, some users sign up for Oasis on their mobile device. Through iOS, you are signed up via your phone number by Apple. Then, when you come to the web, we prompt you to use your email address. (doh!)
Let's figure out if this applies to you!
👋 At any time, you can reach us here to troubleshoot your issue with someone from our team.
Check your account on iOS
Anytime you have an issue with our iOS app, please be sure that you are on the latest version of Oasis in the App Store.
On iOS, go to Settings > Account
Take note of your account, in this case, it is a phone number in the international format.
Check your account from the web app or mobile web login to the web app, navigate to Settings and you will see Account.
If the account is different between the phone and the web, this applies to you! You have two accounts with us. Take note of the accounts and reach out. We can merge the accounts for you.
If they are the same but you are missing things like your History, Favorites, or Custom Prompts then we may have another issue, please 👋 contact us.